Policies and Warranty Information
May 1, 2013
MonsterTruss offers the following limited warranty to the original
purchaser of MonsterTruss products within the period covered.
MonsterTruss warrants each new product against defects in material and
or workmanship for a period of 6 months, beginning on the date of
purchase. Should a defect occur, MonsterTruss agrees to repair
defective units or parts with new or factory rebuilt materials without
charge for either parts or labor. Replacement units or parts are
warranted for the remaining portion of the original warranty period.
Any item that is or
becomes defective within it's warranty period will be replaced or
repaired by the MANUFACTURER. The item must be shipped in all original
packaging and a Return Authorization number (RA#) must be obtained. The
first step is to call the repair department at the American dealer at
281-248-8660 for instructions. This warranty does not cover the cost of
shipping the item back to MANUFACTURER or the American dealer for
Returns: All returned items require a
Return Authorization number (RA#)
before the item may be shipped to us. A Return Authorization number can
be obtained by calling the American dealer customer service department
at 281-248-8660. All returns are subject to a 15% restocking charge
if new, and a 30% restocking charge if used or not in new condition
(including manufacturers boxes). All returns must be accompanied with
the original box and packaging as well as all cables, instruction
manuals and warranty registration cards. Upon receiving the returned
item, a store credit will be issued to your account. Any items received
without a Return Authorization will be refused by our receiving
department. All items must be double-boxed to ensure that we receive
the item in good condition. Items that can not be returned include
music, software, light bulbs, and all fluids.This warranty does not
cover the cost of shipping the item back to MANUFACTURER or the
American dealer for repair.
IMPORTANT INFORMATION IF YOU NEED TO RETURN AN ITEM... ANY ITEM
RETURNED SCRATCHED OR DAMAGED IN ANY WAY, INCLUDING MANUFACTURERS BOX,
WILL NOT BE REPLACED.
#1. CALL FOR A "RETURN AUTHORIZATION NUMBER". *NO BOXES WILL BE
ACCEPTED WITHOUT AN R.A.#.*
#2. PACK THE ITEM IN ALL "ORIGINAL" MANUFACTURERS PACKING MATERIAL
INCLUDING MANUFACTURERS BOX. *BOTH THE ITEM AND IT'S BOX MUST LOOK NEW
#3. DO NOT USE DUCT TAPE OR MASKING TAPE TO SEAL MANUFACTURERS BOX. DO
NOT MARK ON MANUFACTURERS BOX.
#4. PLACE THIS BOX INSIDE ANOTHER LARGER BOX FOR SHIPPING. IT IS YOUR
RESPONSIBILITY TO MAKE SURE YOU PACKED THE ITEM SUFFICIENTLY TO PREVENT
DAMAGE DURING TRANSPORTATION. *INSURE THE BOX FOR IT'S VALUE TO PROTECT
YOU IN CASE OF LOSS OR DAMAGE.*
#5. CALL THE AMERICAN DEALER FOR INSTRUCTIONS REGARDING WHERE THE
PRODUCT SHOULD BE RETURNED.
IMPORTANT This warranty does not cover
installation or damage resulting
from accident, misuse or abuse, improper wiring, incorrect voltage, or
any product which has been opened, altered or tampered with in any way.
This warranty does not cover the cost of shipping the item back to the
American dealer for repair. This warranty does not apply to bulbs,
music, software, fuses, triacs, relays, cleaning or adjustments,
elimination of static or other electrical or magnetic interferences or
the labor cost of removal or installation. Under no circumstances will
MonsterTruss be liable for any expenses incurred by reason of use or
of this product. This warranty is in lieu of all other warranties
expressed or implied including any implied warranty of merchantability
or fitness for a particular use or otherwise. This warranty gives you
specific legal rights which may vary from state to state. Some states
do not allow the limitation or exclusion of incidental or consequential
damages, so the above exclusions and limitations may not apply to you.
Prices and specifications are subject to change without notice.